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FIRST TIME USER FAQ

First Time Users

Partner Company Candidates:

If you are a Symantec partner employee, please do not use the First Time Users self-registration process as your CertTracker account must be associated with your PartnerNet record to ensure your company receives credit towards partner program requirements. Instead, please communicate with your company’s primary partner contact to verify you have an active PartnerNet contact record. Once your PartnerNet contact record is created, a CertTracker account containing your required partner details will automatically be created for you within 24 hours. For further assistance, please contact your Symantec Partner Program support team at partnerservice@symantec.com or the Global Exams team at global_exams@symantec.com

• PartnerNet and CertTracker currently use different default login credentials, so your PartnerNet credentials may not work with this system. If you have a current CertTracker account and do not remember your login credentials, please use the account recovery link or contact global_exams@symantec.com for assistance.
• If you are unable to login or need further assistance, please contact the Program Support Team at global_exams@symantec.com

Symantec Privacy Notice

• Symantec undertakes to collect and process personal data according to applicable laws. The collected information, which includes the fields in this form, is necessary for the purpose of registering you for the Symantec Accreditation, Certification, or Authorization program, and further to register you for the subscription, awards, program or incentive for which you are submitting your information (the 'registration'). Your contact information may also be used to deliver related marketing messages from Symantec and/or its channel partners. The personal information that you provide to us will be transferred to the Symantec group of companies and its authorized Partners in different parts of the world, including the U.S., that may have less protective data protection laws than the region in which you are situated (including the European Union). Symantec has taken steps so that the collected information, if transferred, receives an adequate level of protection. If you do not agree to your personal data being processed within the Symantec group or its authorized Partners, we may not be able to complete your request. Any emails we send you will contain unsubscribe information, and you may opt-out of future emails at any time.
• Your personal information will be stored by Symantec and kept in accordance with Symantec's Privacy Notice. You can alter your e-mail notification preferences at https://www-secure.symantec.com/custserv/cs_register.html. Symantec is not responsible for the privacy practices of third parties.